Last updated: June 20th, 2023
1. PRIVACY POLICY
a) Pullova App will collect, store and may transmit or make available to any third party , data and information provided by the RIDER upon the registration on the App / Website, not limited to the location, full name, last name, your profile photo, phone and for OUR PARTNER DRIVERS , besides the previously mentioned, the registration number and or auxiliary data of your vehicle, such as make, model, color and plate, among others.
b) Pullova App implements appropriate security measures to safeguard and help prevent unauthorized access, changes, and unauthorized disclosure or removal without permission of any information collected.
c) Whenever the RIDER conducts financial transactions on the Website, Pullova App will collect all relevant informations and may disclose it for specific system usage purposes. The user now authorizes Pullova App to communicate to the outsourcing payment service providers, if the user engages (or that Pullova App believes he/she was involved) in any activity that is illegal, which violates the rights of any person or lead to suspension or termination of the use of the system.
d) Pullova App shall not be liable for any loss of user data, including resulting from acts of God, force majeure, that occurred because of the invasions to the App / Website and security breach by unauthorized third parties.
2. SANCTIONS
a) The Pullova App may notify, suspend or terminate, temporarily or permanently, the account of any user at any time, and take legal actions if:
(i) violates any of the representations, warranties and obligations contained in these Terms of Use and any policies or rules adjacent to it,
(ii) deceptive or fraudulent practices, or
(iii) Pullova App concludes, in its sole discretion, that the activities and attitudes have caused or may cause harm to others or the Pullova App on its own. The user shall not be entitled to any indemnity or compensation for the cancellation or suspension of your account on the system.
3. LICENSE
a) Pullova App grants to the User a limited, personal, nonexclusive, non transferable, non-commercial and fully revocable license to use the Website on his/her mobile or computer, in conformance and agreement of the terms contained in this Agreement. Pullova App reserves all rights to the Website not expressly granted here.
b) The Pullova App is not liable for any damage suffered by the User who has copied, transferred, distributed or used any Website protected content, violating the rights of others.
4. GENERAL CONDITIONS
a) This Term of Use does not generate any partnership agreement, in office, franchise or employment relationship between the user and the Pullova App.
b) This Term of Use may be changed by Pullova App anytime. The changes will come into force automatically on the date of the publication of the new version on the Website.
c) These Terms of Use shall be governed by and interpreted in accordance with the laws of each country and any disputes arising from this disclaimer which cannot be resolved by the parties, shall be submitted to the jurisdiction of the each determined city.
d) By registering as a driver or RIDER in the system and electronically accepting this Term, by clicking the “I accept the terms of use”, the User declares automatically and unconditionally to comply with these Terms and all other policies and rules available in the system.
5. USE OF THE SERVICE
Only registered users may use Pullova App to call for taxis. By registering to use the service, you agree to:
a) Provide truthful and up to date information during the registration process, and shall only use the service in good faith, without breaking any laws in the country where the taxi is requested.
b) Never abuse the service by requesting a taxi without the intention of using it. If a problem arises during the use of the service, users shall, in good faith, attempt to solve the problem with the help of the taxi driver and Pullova App’s customer service.
c) Never use the service in a way that causes damage to Pullova App or one of its partners.
6. LIMITS OF LIABILITY
Users accept that Pullova App acts solely as a scheduling / matching service between its users and our partner drivers, and that it is not responsible for any issues that arise during the taxi ride, such as accidents, delays, or car discomfort . Pullova App, on the other hand, commits to provide a thorough screening service so that only our partner drivers in good, legal standing in their towns shall take part in the service.
7. INTELLECTUAL PROPERTY
Use of the service does not transmit any intellectual property rights between Pullova App’s and its users. Users agree not to steal and/or publish, without Pullova App’s explicit consent, any material, screens or artwork presented by the application during the use of the service.
8. TERMINATION
Pullova App reserves the right to block any user on its platform should it suspect said user is attempting to abuse the platform or mislead our partner drivers, Pullova App employees, partners or other users through the platform. These actions include, but are not limited to: using stolen credit cards / Mpesa Accounts , requesting for ride without the intention to board them, not paying for the service, and constantly cancelling requests before the taxi arrives.
If you believe that any information we are holding on you is incorrect or incomplete, please write to us as soon as possible, at the above address, or email us at info@pullova.com. We will promptly correct any information found to be incorrect.